Return / Refund (Right of withdrawal)
a) The User, in the case of being a consumer, can exercise the right of withdrawal without being required any compensation, within 14 (fourteen) days from the day on which consumer acquires physical possession of the asset.
To exercise this right, the User may use the draft indicated below, and must indicate all his identification data, the subscribed service he intends to resolve and the subscription date. The communication must be made, by letter, through the return of the acquired asset, or by another appropriate and susceptible means of proof within the period defined above.
The consumer must, within 14 (fourteen) days from the date of communication of the resolution, return the goods to Garrafeira tinto.pt under the proper conditions of use.
The packaging must be returned complete, as it was delivered and accompanied by all the documentation received, namely, the following documents: sales invoice and the document proving receipt of the product. The packaging and the indicated documents must be sent free of charge to the address of the company's headquarters.
If the User chooses other forms of return, the respective shipping costs will be his responsibility.
b) After receiving the return at Garrafeira tinto.pt, the User will be refunded the amount corresponding to the amount paid for the order (value of the sales invoice). If you have used a promotional discount code, this amount will not be refunded, that is, the refund will only be for the amount actually paid.
c) The method of refunding the amount to be returned depends on the payment method used in the respective order. In the case of credit card payments, these are credited to the respective account. In the remaining cases, when NIB information is provided, the refund is made to the indicated bank account. Otherwise, the refund is made by check to the billing address. The reimbursement is made up to 14 days after receiving the free will resolution and receiving the return of the asset.
d) In the absence of any of the components of the item sold or, if any of them are not in excellent condition, there will be no refund of the price or postage, being the product resent to the original shipping address.
